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Thursday, November 24, 2016

Phone slow? quick fixes to make your Android phone fast again

The Mobile devices optionally show fatal errors that let the user get irritated with the slowdown fact. Continuous usage as we discussed brings down the computing devices to slower mode, the reason behind this is not to wear and tear of the device.

All computing/Mobile devices slow down with the use. No, it has nothing to with the wear and tear. There is no such thing in the world of software and the in most cases the electronic components are very resilient. If they work well, they tend to keep on working. 
The computers, laptops, phones, tablets etc slow down with the use because they accumulate data and junk. They also slow down because when there are too many apps, which you will have on your phone after you have used for a year or two, the computing resources like RAM and internal storage becomes scarce.

This is the reason why some months after you bought your shiny new phone you start feeling that it has become very slow. When the phone was new, it was very fast. But now you start perceiving lag, start seeing apps load slowly. What is the solution?

We tell you quick fixes that would make your phone fast again, almost as fast as it was when you had bought it.

Get rid of launchers: If you have installed any custom launchers on your phone, you should get rid of them. Launchers, even the best ones often slow down the phone. The only acceptable reason to use launchers is when the stock launcher is not good and is slow, which can be the case if you have a phone made by Chinese or Indian companies etc. On some occasions the software that these companies put in their phones is not optimised well enough and in that case it is a good idea to use a third-party launcher.

But be careful if you are going to use a third-party launcher. Don't go overbroad and just stick to one launcher. If you don't like the one you are using, uninstall it before installing the other one.

Get rid of the security apps- The fact can’t be denied that, the Android may have some security related bugs as like any of the other operating systems. Bt it is wise not to use the security apps. This is said by Google itself in past days. The security apps mostly don’t do anything they just acquire space in the RAM that results in the device to operate slowly. You need to follow the safe practices to keep your phone safe. Note: Never install an app from an inferior looking website.

Get rid of the apps that optimize: You must be aware that the Nexus phones don’t have any optimizing app but even though they are the fastest Android devices. This confirms that no optimizing app is required for your Android phone and Android has an inbuilt mechanism for optimizing self. You need to get rid of such apps if you have one on your device.

Remove unwanted apps: Go to Settings > Apps and scroll through the list. We don't realise but as we use the phone we often install apps that we don't need, or may be not even use, and then forget to uninstall them. Clean the list now and remove any apps that you don't need.

Free up storage: When internal storage is full in a phone it can have significant effect on the phone's performance because fuller disks have slow read and write data speed. This introduces lag into the phone. Delete the unwanted data (apps, videos, photos) from your phone or copy the data into a computer to free up space on your phone's storage.

Make apps behave: Some apps are necessary but they can also be annoying. For example, an e-retail app. You need it. But don't need it daily and you definitely don't want it to always run in the background. Go to the Settings > Apps and force stop the app you don't want to run in the background. Don't worry, when you need the app you can just tap on its icon and open it. It will again start functioning.

Clear app cache: Apps like the Facebook tend to collect and store a lot of data in their cache. Over a period of time, this can start overwhelming phone's hardware. If you see the apps that are crashing again and again and have become particularly slow, clear their cache and stored data. To clear cache, go to Settings > Apps. Once you clear the cache, you may have to log into the said apps again and you will lose data (like WhatsApp images) stored by these apps on your phone. But clearing this cache can often speed up the phone.

Reboot: Have you ever gone through the words “Reboot the device or turn it off and on again” Yes, this term means simple but often works. If you don’t ever switch off your phone then, reboot it and see the result. This clears the RAM and shuts the unnecessary apps.

Clear the Phone’s Cache even: You have gone through the process of clearing apps Cache but clearing the Phone’s cache is different than this. Clear up the system-wide cache freshen up the phone, for getting into the process you need to go to the recovery mode.

Do the factory reset: Once again, you should exercise this as the last option. Doing a factory reset means deleting everything you have done on the phone since you bought it and resorting it to its original software. This clears all the data on the phone and gives you a device that would feel refreshingly new even if its body bears marks of overuse. 

While factory reset is a fairly good solution to a phone that has become unbearably slow, it also means that you will have to install all your apps again and set up the whole phone again. You can reset a phone by navigating to Settings > Backup And Reset.

Wednesday, November 23, 2016

Easy Ways To Boost WordPress Website/Blog Speed & Performance

WordPress is an amazing CMS platform, but it can also be quite slow if not optimized correctly. In this guide, we will show you how to speed up WordPress by sharing our web performance strategies and recommendations.

WordPress
Why Speed is Important for Your WordPress Site?
Studies show that from 2000 to 2016, the average human attention span has dropped from 12 seconds to 7 seconds.
What does this mean for you as a website owner?
You have very little time to show users your content and convince them to stay on your website.

A slow website means users will potentially leave your website before it even loads.

According to a StrangeLoop case study that involved Amazon, Google, and other larger sites, a 1 second delay in page load time can lead to 7% loss in conversions, 11% fewer page views, and 16% decrease in customer satisfaction.

How To Speed Up WordPress
As a side note, these are not ordered by importance or any criteria, I’ve just gathered everything We’ve learned around how to speed up WordPress page loads and listed them all here.

WordPress

Choose a good Webhost
When starting out, a shared host might seem like a bargain (“Unlimited page views!”). It comes at another cost: incredibly slow site speed and frequent down time during high traffic periods.

WordPress

If you plan on publishing popular stuff, you’re killing yourself by running your WordPress site on shared hosting.

The stress of your site going down after getting a big feature is enough to create a few early gray hairs: don’t be a victim, invest in proper hosting.

Undocpy.com suggest WP engine Hosing 
follow the link for best Hosting plans:



Start with a solid framework/theme
You might be surprised to here this, but the Twenty Fifteen “framework” (aka the default WP theme) is lightweight and quite speedy.

That’s because they keep the “guts” simple; compare that to bloated frameworks which have tons of features that you will never use, slowing your site to a crawl.

Utilize Caching
Caching is another important factor when it comes to speeding up WordPress. Caching stores your pages and posts as static files which are then served to your visitors, reducing the processing load on your server.

You can utilize caching by using WordPress caching plugins, implementing browser caching, and server-side caching.

Use a content delivery network (CDN)
All of your favorite big blogs are making use of this, and if you are into online marketing using WordPress (as I’m sure many of my readers are) you won’t be surprised to here that some of your favorite blogs like Copyblogger are making use of CDN’s.

Essentially, a CDN, or content delivery network, takes all your static files you’ve got on your site (CSS, Javascript and images etc) and lets visitors download them as fast as possible by serving the files on servers as close to them as possible.

Optimize images (automatically)
Yahoo! has an image optimizer called Smush.it that will drastically reduce the file size of an image, while not reducing quality.

However, if you are like me, doing this to every image would be beyond a pain, and incredibly time consuming.

Fortunately, there is an amazing, free plugin called WP-SmushIt which will do this process to all of your images automatically, as you are uploading them. No reason not to install this one.

WordPress

Optimize your homepage to load quickly
This isn’t one thing but really a few easy things that you can do to ensure that your homepage loads quickly, which probably is the most important part of your site because people will be landing there the most often.

Things that you can do include:
Show excerpts instead of full posts
Reduce the number of posts on the page (between 5-7)
Remove unnecessary sharing widgets from the home page (include them only in posts)

Remove inactive plugins and widgets that you don’t need Keep in minimal! Readers are here for content, not 8,000 widgets on the homepage
Overall, a clean and focused homepage design will help your page not only look good, but load quicker as well.

Optimize your WordPress database
This plugin lets you do just one simple task: optimize the your database (spam, post revisions, drafts, tables, etc.) to reduce their overhead.

We would also recommend the WP-DB Manager plugin, which can schedule dates for database optimization.

Disable hotlinking and leeching of your content
Hotlinking is a form of bandwidth “theft.” It occurs when other sites direct link to the images on your site from their articles making your server load increasingly high.

This can add up as more and more people “scrape” your posts or your site (and especially images) become more popular, as must do if you create custom images for your site on a regular basis.

WordPress

Place this code in your root .htaccess file:
disable hotlinking of images with forbidden or custom image option
RewriteEngine on
RewriteCond %{HTTP_REFERER} !^$
RewriteCond %{HTTP_REFERER} !^http(s)?://(www\.)?sparringmind.com [NC]
RewriteCond %{HTTP_REFERER} !^http(s)?://(www\.)?google.com [NC]
RewriteCond %{HTTP_REFERER} !^http(s)?://(www\.)?feeds2.feedburner.com/sparringmind [NC]
RewriteRule \.(jpg|jpeg|png|gif)$ – [NC,F,L]

Add an expires header to static resources
An Expires header is a way to specify a time far enough in the future so that the clients (browsers) don’t have to re-fetch any static content (such as css file, javascript, images etc).

This way can cut your load time significantly for your regular users.
You need to copy and paste the following code in your root .htaccess file:

ExpiresActive On
ExpiresByType image/gif A2592000
ExpiresByType image/png A2592000
ExpiresByType image/jpg A2592000
ExpiresByType image/jpeg A2592000


Adjust Gravatar images
You’ll notice on this site that the default Gravatar image is set to… well, nothing.
This is not an aesthetic choice, it because it improves page loads by simply having nothing where there would normally be a goofy looking Gravatar logo or some other nonsense.

Some blogs go as far to disable them throughout the site, and for everyone.

You can do either, just know that it will at least benefit your site speed if you set the default image (found in “Discussion”, under the settings tab in the WordPress dashboard) to a blank space rather than a default image.

Add LazyLoad to your images
LazyLoad is the process of having only only the images above the fold load (i.e. only the images visible in the visitor’s browser window), then, when reader scrolls down, the other images begin to load, just before they come into view.

This will not only speed you page loads, it can also save bandwidth by loading less data for users who don’t scroll all the way down on your pages.

To do this automatically, install the jQuery Image Lazy Load plugin.

Control the amount of post revisions stored
WordPress, left to its own devices, would store every single one of these drafts, indefinitely.

Now, when this post is done and published, why would I need all of those drafts stored?

That’s why use the Revision Control plugin to make sure we keep post revisions to a minimum, set it to 2 or 3 so you have something to fall back on in case you make a mistake, but not too high that you clutter your backend with unnecessary amounts of drafted posts.

Turn off pingbacks and trackbacks
By default, WordPress interacts with other blogs that are equipped with pingbacks and trackbacks.

Every time another blog mentions you, it notifies your site, which in turn updates data on the post. Turning this off will not destroy the backlinks to your site, just the setting that generates a lot of work for your site.

For more detail, read this explanation of WordPress Pingbacks, Trackbacks and Linkbacks.

Replace PHP with static HTML, when necessary
This one is a little bit advanced, but can drastically cut down your load time if you are desperate to include page load speeds, so I included it.

Use CloudFlare
This is similar to the section above on using CDN’s, but I’ve become so fond of CloudFlare since we discussed it in my best web analytics post that  decided to include it separately here.

To put it bluntly, CloudFlare, along with the W3 Total Cache plugin discussed above, are a really potent combination (they integrate with each other) that will greatly improve not only the speed, but the security of your site.

Tuesday, November 22, 2016

Different Types of Hard Drive File system Format types.

Types of Hard Drive File system Format
There are multiple different types of file systems a hard drive or removable media can be formatted. But which format is the best choice to use? It depends on the situation.our Windows system partition must be NTFS. If you have a secondary drive alongside Windows and you plan on installing programs to it, you should probably go ahead and make it NTFS, too.

We will discuss some of the most popular formats out there..

NTFS – NTFS, short for WIndows NT File System, is a propitiatory file system created by Microsoft for its Windows line of opperating system. Initially created for Windows NT 3.1, it has been used for all of its NT line of opperating system; including, Windows NT 3.5, 3.51, 2000 and Windows XP, Vista, 7, and 8 as well as Windows Server 2003, 2008, 2008 R2, 2012, Home Server, Home Server 2011 and future desktop and server operating systems.

NTFS
NTFS is the modern file system Windows likes to use. When you install Windows, it formats your system drive with the NTFS file system. NTFS has file size and partition size limits that are so theoretically huge you won’t run up against them. NTFS first appeared in consumer versions of Windows with Windows XP.

Aside from these limitations, NTFS is packed with other modern features. It supports file permissions for security, a change journal that can help quickly recover errors if your computer crashes, shadow copies for backups, encryption, disk quota limits, hard links, and other various features. Many of these are crucial for an operating system drive — especially file permissions.

Your Windows system partition must be NTFS. If you have a secondary drive alongside Windows and you plan on installing programs to it, you should probably go ahead and make it NTFS, too.

However, NTFS just isn’t as compatible with other operating systems. It’ll work with all recent versions of Windows — all the way back to Windows XP — but it has limited compatibility with other operating systems. By default, Mac OS X can only read NTFS drives, not write to them. Some Linux distributions may enable NTFS-writing support, but some may be read-only. None of Sony’s PlayStation consoles support NTFS. Even Microsoft’s own Xbox 360 can’t read NTFS drives, although the new Xbox One can. Other devices are even less likely to support NTFS.

Compatibility: Works with all versions of Windows, but read-only with Mac by default, and may be read-only by default with some Linux distributions. Other devices — with the exception of Microsoft’s Xbox One — probably won’t support NTFS.

Limits: No realistic file-size or partition size limits.

Ideal Use: Use it for your Windows system drive and other internal drives that will just be used with Windows.


As of right now, most Microsoft’s Windows operating systems support the file format (excluding DOS based operating systems like Windows 9x series). Additionally most Linux distributions support it provided by its NTFS-3G driver. Since Mac OS X 10.3, Mac machines are only able to read NTFS drives, though there are builds for the NTFS-3G driver through FUSE that allow the Mac operating system to read and write NTFS drives. People started to notice that Mac OS X 10.6 have the ability to write to NTFS drives, but was disabled since the feature was unstable and lead to kernel panics.

HFS / HFS+ – HFS is a file system created by Apple for use with floppy disks and hard disks on the earlier Mac operating system. Since then, it has been dropped from the Mac operating system starting with Mac OS X 10.6, and replaced with HFS +.

HFS + was introduced with the release of Mac OS 8.1 and has since been used as the main file system for the Mac operating system.

As of right now, HFS + has been able to be read and written in the Mac operating system since Mac OS 8.1. Additionally, Linux has the ability to read and write HFS + partitions up to 2TB; as drives greater than 2TB have been prone to corrupt the HFS + formatted drives in Linux; though attempts to fix it is in place. In Windows Apple has released a read only HFS + driver for Windows XP and higher; though freeware like HFSExplorer has been created to support reading of these formats of drives.

ext / ext2 / ext3 / ext4 – ext, short for extended file system, was created in 1992 as the first file system specifically for Linux. Since then it has been succeeded by ext 2, then ext 3, and ext 4.


exFAT
exFAT was introduced in 2006, and was added to older versions of Windows with updates to Windows XP and Windows Vista.

It’s a file system optimized for flash drives. It’s designed to be a lightweight file system like FAT32 without all NTFS’s extra features and overhead, but without FAT32’s limitations.

Like NTFS, exFAT has very large file size and partition size limits. This means you can store files that are larger than 4 GB apiece on a flash drive or SD card if it’s formatted with exFAT. exFAT is a strict upgrade over FAT32, and should be the best choice for external drives where you want a lightweight file system without FAT32’s file size limits.

exFAT is also more compatible than NTFS. While Mac OS X includes only read-only support for NTFS, Macs offer full read-write support for exFAT. exFAT drives can be accessed on Linux by installing the appropriate software.

While exFAT is compatible with Macs — and will be compatible with some devices that don’t support NTFS, like digital cameras — it still isn’t quite as compatible. Microsoft’s own Xbox 360 doesn’t support it, although the Xbox One does. The PlayStation 3 doesn’t support exFAT drives, although the PlayStation 4 reportedly does. Various other older devices may only support FAT32 instead of exFAT.

Compatibility: Works with all versions of Windows and modern versions of Mac OS X, but requires additional software on Linux. More devices support exFAT than support NTFS, but some — particularly older ones — may only support FAT32.

Limits: No realistic file-size or partition-size limits.

Ideal Use: Use it for USB flash drives and other external drives, especially if you need files of over 4 GB in size. Assuming every device you want to use the drive with supports exFAT, you should format your device with exFAT instead of FAT32.

As of right now, the current file system for Linux, ext 4, only has support for Linux as there is little support for the ext formatted disk for non-Linux operating systems. Currently, ext4 formatted hard drives are not able to be fully read or written on Windows. Current Mac operating systems only allows reading of ext 4 drives.

FAT / FAT 16 / FAT 32  – FAT, short for File Allocation Table, is the most compatible format for storing data. Originally designed in 1970 for floppy drives, it has been used in hard drives, USB flash drives, memory cards, and  Microsoft DOS and Windows operating systems since Windows 1.0 to Windows ME .

FAT32
FAT32 is the oldest file system here. It was introduced all the way back in Windows 95 to replace the older FAT16 file system.

This file system’s age has advantages and disadvantages. Because it’s so old, it’s the de-facto standard. Flash drives you purchase will often come formatted with FAT32 for maximum compatibility across not just modern computers, but other devices like game consoles and anything with a USB port.

Limitations come with that age, however. Individual files on a FAT32 drive can’t be over 4 GB in size — that’s the maximum. A FAT32 partition must also be less than 8 TB, which is less of a limitations — but still a noticeable one if you have a new, high-capacity mechanical drive.

While this file system is okay for USB flash drives and other external media, you won’t want to use this for an internal drive. It lacks the permissions and other security features built into the more modern NTFS file system. Modern versions of Windows can no longer be installed to FAT32, and must be installed onto drives formatted with NTFS.

Compatibility: Works with all versions of Windows, Mac, Linux, game consoles, and practically anything with a USB port.

Limits: 4 GB maximum file size, 8 TB maximum partition size.

Ideal Use: Use it on removable drives for maximum compatibility with the widest range of devices, assuming you don’t have any files 4 GB or larger in size.

Since then, FAT has gone through different variations with FAT 16 and FAT 32. Although it has some advantages, it has its disadvantages. FAT formatted drives do not have built-in mechanisms to prevent newly written files from becoming scattered across the partition; thus de-fragmentation are usually needed to keep the device organized. Additionally, a single file can be at most 4GB and drives can be at most 2TiB.

As of right now, FAT is compatible with almost all operating system and devices.

exFAT – exFAT is a propitiatory file system created by Microsoft for flash drives in situations where NTFS is not feasible due to its data structure overhead or file size limit of FAT 32. exFAT brings to max to 512 TiB, allowing files to be bigger than 4GB, and more features not in FAT formatted drives.  
It also increases the speed with which those files can be accessed. The exFAT file system not only facilitates large files for use of audiovisual media, it enables seamless data portability and an easy interchange between desktop PCs and a variety of electronic devices. A number of companies have integrated the file system into devices such as mobile phones, PCs, and cameras.

NTFS is ideal for internal drives, while exFAT is generally ideal for flash drives. However, you may sometimes need to format an external drive with FAT32 if exFAT isn’t supported on a device you need to use it with.

Right now, exFAT is compatible with Windows XP (with an update KB 955704) Windows Vista SP1, and higher as well as Mac OS X 10.6.5 and higher operating systems. Though exFAT is supported in Windows XP and higher as well as Mac OS X 10.6.5 and higher, other operating system as well as devices have little to no support for the file system.

RAID – RAID, short for redundant array of independent disks, is a category for storage drives, that allow two or more drives that can set fault tolerance (in case a drive fail) and/or performance. Although RAID is rarely used on personal computers, it is used in servers to store data in multiple places to improve performance and redundancy. Unlike other formats RAID requires either a software or a hardware to implement RAID.

Thursday, November 17, 2016

Access Remote Desktops "Jump Clients" Overview

Jump Clients
Access remote desktops, laptops, POS systems, kiosks and servers, even if no one is present to give you control. Jump Clients work regardless of network location.


Secure Remote Access, Regardless of Network Location
Jump Clients let you control remote computers even when you don’t control the remote network.

Just install a Jump Client on each system you need to access. You’ll be able to control it wherever it goes.

With Jump Clients support reps can access the remote systems without requiring the person on the other end of the session to be technical.


Secure Remote Access, Regardless of Network Location
(Jump Clients are a component of Bomgar’s patent-pending Jump Technology.)

Wistia video thumbnail - Feature: Jump Client Management

Jump Clients let you control remote computers even when you don’t control the remote network.

Just install a Jump Client on each system you need to access. You’ll be able to control it wherever it goes.

With Jump Clients support reps can access the remote systems without requiring the person on the other end of the session to be technical.

Multi-Platform Remote Access, Even from Android and iOS Devices

Control Remote Desktops and Servers from an iPad Securely control remote desktops and servers from an iPad

Jump Clients can be installed on Windows, Mac, or Linux computers, as well as Android phones and tablets. You can access them from any platform Bomgar supports.

So not only can the remote systems you're supporting be located anywhere, the support technicians can be, too.

Whether you’re offering support from a laptop, or from an Android or iOS device, you can stay productive while mobile.
Manage and Mass Deploy Jump Clients

Jump Clients can be mass deployed to Windows, Mac and Linux desktops or servers. To help with finding and identifying computers later, you can add a group name and comments when you deploy them.

You can create a default installer. Or you can use mass deployment scripts to pull in variables from other sources to modify the Jump Client parameters during installation.

Integrated Remote Access for Your Systems Management Platform
Jump Clients Enable Remote Access Jump Clients enable remote access regardless of network location

Support organizations can improve service levels, centralize support processes and strengthen compliance by integrating Bomgar with their systems management platform.

Once integrated, Bomgar enables technicians to offer proactive system support to all your Jump Clients directly from your systems management tool.

Bomgar can be launched from the ticket or system record. At the end of the session, Bomgar updates the ticket with details from each Bomgar remote support session, including links to session recordings, file transfer details, work notes, system information and post-session survey results.

Use Schedules to Limit Jump Client Access to Specific Times
There are two options to restrict access to Jump Clients. First, administrators can use time schedules to control periodic access to Jump Clients. Access schedules dictate the windows of time representatives are allowed to access certain Jump Clients.

You can also allow reps to deploy Jump Clients that automatically uninstall after a defined period of time.

Using Jump Client access schedules can protect your client from interruption and help your support organization conform to customers’ support needs . Both schedules and automatic expiration can help satisfy PCI compliance or prevent business users from being interrupted during peak hours.

Wake-On-LAN Support for Jump Clients in a Network
Wake-on-LAN (WOL) Support Wake-on-LAN (WOL) support lets you turn on remote computers

Support organizations can save on power costs by turning computers off after hours. With Bomgar, powering systems on/off can be handled remotely with Wake-on-LAN (WOL) support.

With wake-on-LAN support, you can broadcast Wake-on-LAN (WOL) packets through another Jump Client on the same network. Use of wake-on-LAN depends on user permissions and may not be supported in all environments.

Share Jump Clients Across Support Teams
For scenarios in which multiple groups need to access the same group of desktops, you can share a team’s Jump Clients across support teams and Embassies.

Your group policies determine how members of each team can interact with the remote computer.

Sharing Jump Clients allows you to give both internal reps and vendors access to the same system without complicating team structures.

Use Endpoints to Define How Sessions Begin
When you use Jump Clients to access servers and back end systems, you want to launch right into remote control. No one is present on the other end of a server for you to interrupt. But when you access remote desktops, you may want to display a prompt in case an end-user is present.

Support Session Policies let you define how a session begins based on the endpoint being supported.

With policies at the Jump Client level, you can choose to display a prompt if the remote desktop is one at which an end-user may be present. If the endpoint is a server, you can set the session policy up with no prompt.
Once Connected, Powerful Tools Are at Your Fingertips

When you connect to a remote desktop or server, Bomgar puts powerful tools at your disposal. Tools include:

    Command shell
    File Transfer
    Multi-monitor support
    Privacy screen
    Reboot
    Registry editor
    Scripts
    Special actions
    System information
    UAC elevation

Plus, you can control multiple systems simultaneously for maximum efficiency.
Report on Remote Access Sessions

Bomgar's logging and recording capabilities capture extensive detail about sessions performed through Jump Clients. These reports give administrators critical visibility into support activity.

Reports include IP information, system information, files transferred, chat transcripts, and many other details about the support session. Bomgar can even create video recordings of support sessions.


With Bomgar, you'll replace legacy remote access tools with a complete solution designed for the needs of security-conscious support organizations. Bomgar enables support representatives to access, diagnose, control and fix remote computers and mobile devices. Highlighted features are below.

Remote Control & Screen Sharing - the Core of Support
The core of remote support is seeing and controlling the remote computer. With Bomgar Remote Support, you can see your customer's screen and fully interact with the remote desktop.

Request remote control of multiple computers, view attached monitors, and use advanced screen sharing tools.

Remote Control and Screen Sharing
Customer Tech Support

Use chat support, screen sharing, CRM integration, and skills-based routing to increase support staff productivity. Bomgar Remote Support includes customizable surveys and support portals.

Use Bomgar for Customer Tech Support
Internal IT Support


Perform desktop support and server maintenance securely. Replace RDP, VNC, and other hard-to-audit remote control tools with a cross-platform support tool.

Use Bomgar for Internal IT Support
Help Desk Administration
Help Desk Integrations

Create queues, portals, teams, and policies to standardize technical support services. Manage technicians with integrated identity management and group policies.

Help Desk Administration
Monitor and Audit

Wistia video thumbnail - Demo: Monitor and Audit Remote Support Sessions

Monitor support activity in real time. Track customer satisfaction. Record every remote support session. And collect a detailed audit trail of each interaction.

Auditing Remote Support
Collaboration

Wistia video thumbnail - Demo: Collaborate during Remote Support Sessions

Share sessions between technicians, developers, or even outside vendors so that they can see the issue and troubleshoot together, helping support incidents get resolved faster.

Collaborative Remote Support
Embeddables

Wistia video thumbnail - Bomgar Button Demo

Embedding chat and remote support in your website, desktops, Windows programs, and mobile apps makes it easy for customers and employees to get help.

Embeddables for Remote Support